Customer Service Representative

Career Opportunity

Let's Work Together!

Send us your resume and tell us about yourself. We look forward to hearing from you.

West Press is an employee owned commercial printing company looking for upbeat, forward thinking individuals to join our CSR team.  Applicants need to have a minimum of 2 years working in a commercial printing company.  At West Press, the job of a CSR is to be the liaison between sales and production.  The CSR writes the job tickets and traffics the work through the shop communicating changes/concerns to the Production Manager as necessary.

Job Requirements

  • Need to know printing vocabulary
  • Good understanding of most  print production processes and turn times
  • Able to interact with outside vendors
  • Outstanding customer service skills
  • Interact with staff and clients in a professional manner
  • Ability to write accurate job tickets
  • Decent computer skills (PC)
  • Familiar with a print MIS application (PrintSmith, Pace, Acura…)
  • Knows print quality
  • Decent math skills

Suggested strengths from our current CSR team include:  Organization, prioritization, good communication, ability to get along well with others, ability to take constructive criticism, willingness to learn and be open to new ideas, multitasking, focus, flexibility, and strong attention to detail.

Full-time Monday through Friday (occasional weekends)
Some overtime
Pay, benefits and relocation expenses only discussed in an interview